EDUCATION:

• High School Diploma or GED required. 

SKILLS:

• Ability to compose departmental and business correspondence, i.e. letters, memorandums, etc. (Test required)
• Must be able to type a minimum of 25 wpm. (Test required)
• Strong math and analytical skills with emphasis on researching, interpreting, and translating a variety of data. (Test required)

EXPERIENCE:

• Minimum of two (2) years experience working with the public utilizing guest service.
• Minimum of one (1) year supervisory experience required.
• Minimum of one (1) year experience working in a gaming industry.
• Minimum of one (1) year computer experience working with Microsoft Office Word, Excel, and PowerPoint programs.
• Minimum of one (1) year experience working in a Player’s Club utilizing a Player Tracking System, preferably Bally Casino

OTHER REQUIREMENTS:

• Must be able to work in a fast paced and stressful environment
• Ability to motivate team members.
• Must be able to handle guest and/or team member’s disputes.
• Must attend training and/or travel as job functions and deemed necessary by the ONE Club Manager. 
• Will be responsible for the deliverance of the highest level of customer service to guests, VIP's, and co-workers.
• Must attend mandatory guest service training.
• Must be flexible to work at all gaming sites, the Tulalip Resort Casino, Quil Ceda Creek Casino, and Bingo.
• Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
• Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays.
• Must have a successful employment history with Tulalip Tribes and/or other employers.