TR/COMMUNICATIONS SUPERVISOR

Job Summary: 

Responsible for providing outstanding guest service while overseeing the Communications function and supervising the Communications Department team members.

Requirements

EDUCATION:

• High School Diploma or GED equivalent required.
• Management or supervisory course through accredited university, community college, in-house training, and/or Tribal Enterprise Management Certificate preferred.

 

SKILLS:

• Excellent computer skills with knowledge of Microsoft Office, Outlook, Word, Excel, and Access programs. (Test required).
• Ability to compose routine business correspondence, i.e., letters, memorandums, spreadsheets, etc. (Test required)
• Must be able to type 40 wpm. (Test required)

 

EXPERIENCE:

• Minimum of three (3) years work experience answering high volume phones, preferably in a call center.
• Minimum of three (3) years guest service experience.
• Minimum of two (2) years work experience in Hotel Reservations.
• Minimum of two (2) years supervisory experience preferably within the Hospitality industry.
• Practical experience with Micros Opera preferred.

 

OTHER REQUIREMENTS:

• Must adhere to strict confidentiality of all information and records seen and/or heard.
• Must have the tolerance and patience for dealing with upset, angry, and/or frustrated individuals.
• Must be able to work in a culturally diverse environment.
• Must attend mandatory guest service training.
• Will be responsible for the deliverance of the highest level of service to guests, VIPs, and co-workers.
• Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
• Must be able to work any shift assigned to include evenings, weekends, and/or holidays as needed or requested.
• Must have a successful employment history with the Tulalip Tribes and/or other employers.