TR/SUPERVISOR - FRONT DESK

TR/SUPERVISOR - FRONT DESK

Job ID:
3854
Req No:
301059.6
Location:
Tulalip, Washington, US
Category:
Hotel
Rate of Pay:
$24.44 per hour
Type:
Full-time
Closing Date:
November 29, 2022

JOB SUMMARY:

Responsible for exceeding guest expectations. Effectively lead the Hotel Front Desk team. Ensures scheduling is adequate for all areas of responsibility. Handles guest disputes, questions, and/or complaints to the best of ability using sound judgment and informative responses.

Requirements

EDUCATION:

  • High School Diploma or GED equivalent required.

 

SKILLS:

  • Must be able to type 30 wpm. (Test required)
  • Must have strong math skills. (Test Required)

 

EXPERIENCE:

  • Minimum of three (3) years guest service experience.
  • Minimum of two (2) years Hotel Front Desk work experience, or related hospitality field.
  • Minimum of one (1) year supervisory experience in a hospitality and/or guest services related field.
  • Minimum of two (2) years cash handling experience.
  • Minimum of two (2) years experience working with hospitality operational software (point of sales, property management system or similar).
  • Prior experience with Micro/Opera preferred.
     

OTHER REQUIREMENTS:

  • Must adhere to strict confidentiality of all information and records seen and/or heard.
  • Must be able to work in a culturally diverse environment.
  • Must be willing and able to attend progressive related training as necessary.
  • Will be responsible for the deliverance of the highest level of guest service to all guests, VIP's, and co-workers.
  • Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
  • Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays.
  • Must have successful employment history with the Tulalip Tribes and/or other employers.