TR/COMMUNICATIONS SUPERVISOR

TR/COMMUNICATIONS SUPERVISOR

Job ID:
2954
Req No:
301055.1
Location:
Tulalip, WA, US
Category:
Hotel
Type:
Tulalip Resort Casino (TRC)
Job Type:
Full-time
Closing Date:
March 1, 2021

Job Summary: 

Responsible for providing outstanding guest service while overseeing the Communications function and supervising the Communications Department team members.

 

PAY RATE: $20.70 per hour

Requirements

EDUCATION:

  • High School Diploma or GED equivalent required.
  • Management or supervisory course through accredited university, community college, in-house training, and/or Tribal Enterprise Management Certificate preferred.

 

SKILLS:

  • Excellent computer skills with knowledge of Microsoft Office, Outlook, Word, Excel, and Access programs. (Test required).
  • Ability to compose routine business correspondence, i.e., letters, memorandums, spreadsheets, etc. (Test required)
  • Must be able to type 35 wpm. (Test required)

 

EXPERIENCE:

  • Minimum of three (3) years work experience answering high volume phones, preferably in a call center.
  • Minimum of three (3) years guest service experience.
  • Minimum of two (2) years work experience in Hotel Reservations.
  • Minimum of two (2) years supervisory experience preferably within the Hospitality industry.
  • Practical experience with Micros Opera preferred.

 

OTHER REQUIREMENTS:

  • Must adhere to strict confidentiality of all information and records seen and/or heard.
  • Must have the tolerance and patience for dealing with upset, angry, and/or frustrated individuals.
  • Must be able to work in a culturally diverse environment.
  • Must attend mandatory guest service training.
  • Will be responsible for the deliverance of the highest level of service to guests, VIPs, and co-workers.
  • Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
  • Must be able to work any shift assigned to include evenings, weekends, and/or holidays as needed or requested.
  • Must have a successful employment history with the Tulalip Tribes and/or other employers.